When Technology Fails, Who Pays?

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Duration: 7:56 • Size: 16 MB

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Duration: 7:56 • Size: 3.5 MB

I read a post (and partial rant) by Bart Cleveland over at AdAge blog last week. The server is down, he is the feeling hostage to the IT guy, and it ain't no fun. In fact, when technology fails, it causes a lot of waste and misery in the work place.

We work in computer networks all day every day. Our business depends on technology. When a machine crashes, when a drive fails, when software gets a bug, time is lost. For us, that time is also money. As a small company, we're still learning how to build in the accurate level of overhead to cover these unexpected failures in software and hardware. They are a real fact of business. Yet they are not anyone's fault most of the time. So until we can say, "Computer, run diagnostic program" (and it does!), who should bear the burden of the expense?

Links

Bart Cleveland Perspectives of running a small ad agency.
Bose Headphones I won't travel without them!
Foti Filter Another great traveler's aide; it moisturizes the air as it filters out pollutants and germs. I find it really helps maintain my health while traveling.
Where Did The Money Go: Easy Accounting Basics for the Business Owner Who Hates Numbers
iPod Nano Yum yum! My own little world inside my own little head. Great sound scape when traveling in crowded, noisy environments.

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